Wholesale Terms and Conditions


Terms and Conditions

All purchases from Jack by Sam are subject to the terms and conditions set out below. Please read them carefully before placing an order as purchasing

from Jack by Sam, you indicate your understanding and agreement to being

bound by these terms.

How to place an order

Wholesale orders are to be placed via email at jackbysam@gmail.com.

Minimum Orders

$300 minimum order excluding shipping for all wholesale orders with Jack

by Sam.


For first time stockists full payment is required prior to dispatch, with all

re orders requiring payment 7 days from dispatch. All orders over the value of

$1000 require a 50% deposit prior to dispatch. Invoices will be emailed and a

hard copy included with delivery. We accept credit card

payments or bank deposits.


Approximate delivery date is advised upon order. Orders are normally

dispatched between 1-2 weeks however after trade exhibitions or in the lead

up to Christmas please allow up to 4-6 weeks.

All orders are send via Express Post with a fixed postage fee included in



All orders are final and cannot be canceled or changed once the invoice has

been generated and payment has been received.

Wholesale merchandise may not be returned or exchanged for change of


All our products are thoroughly checked before sending and packaged with

care. However, in the unlikely event that you receive an item that is faulty or

damaged please contact us within 48 hours from receipt of order at



Stockist agreements are issued on a per-postcode basis to ensure every Jack

by Sam stockist has exclusive status for their store postcode. Jack by Sam

must be notified in advance of any new location added to existing

stockist agreements. To retain exclusive rights, the buyer needs to have

placed wholesale purchases within the previous 3 months.


Wholesale prices in the product catalogue are shown in Australian dollars

and are exclusive of GST. RRP for each item is also listed in this catalogue.

As a stockist you are free to set your own pricing, however we prefer that it is

not set under our online prices unless the item is listed as on sale.

We reserve the right to alter our wholesale and retail pricing at any time,

unless already invoiced.

Pre Orders

Any pre orders placed, such as at a trade show require a $100 deposit to

secure the order.

An estimated delivery time, will be provided, however this time may vary due

to circumstances beyond our control.

We will communicate should any delays occur.

If for any reason we need to cancel the production, the payment will be

refunded in full.

Copyright & Intellectual Material

All Jack by Sam product designs are the property of Jack by Sam.

All stockists are free to use our images for the purpose of promoting the


If you require professional high resolution images please contact us at