Wholesale Terms and Conditions
Terms and Conditions
All purchases from Jack by Sam are subject to the terms and conditions set out below. Please read them carefully before placing an order as purchasing
from Jack by Sam, you indicate your understanding and agreement to being
bound by these terms.
How to place an order
Wholesale orders are to be placed via email at firstname.lastname@example.org.
$300 minimum order excluding shipping for all wholesale orders with Jack
For first time stockists full payment is required prior to dispatch, with all
re orders requiring payment 7 days from dispatch. All orders over the value of
$1000 require a 50% deposit prior to dispatch. Invoices will be emailed and a
hard copy included with delivery. We accept credit card
payments or bank deposits.
Approximate delivery date is advised upon order. Orders are normally
dispatched between 1-2 weeks however after trade exhibitions or in the lead
up to Christmas please allow up to 4-6 weeks.
All orders are send via Express Post with a fixed postage fee included in
All orders are final and cannot be canceled or changed once the invoice has
been generated and payment has been received.
Wholesale merchandise may not be returned or exchanged for change of
All our products are thoroughly checked before sending and packaged with
care. However, in the unlikely event that you receive an item that is faulty or
damaged please contact us within 48 hours from receipt of order at
Stockist agreements are issued on a per-postcode basis to ensure every Jack
by Sam stockist has exclusive status for their store postcode. Jack by Sam
must be notified in advance of any new location added to existing
stockist agreements. To retain exclusive rights, the buyer needs to have
placed wholesale purchases within the previous 3 months.
Wholesale prices in the product catalogue are shown in Australian dollars
and are exclusive of GST. RRP for each item is also listed in this catalogue.
As a stockist you are free to set your own pricing, however we prefer that it is
not set under our online prices unless the item is listed as on sale.
We reserve the right to alter our wholesale and retail pricing at any time,
unless already invoiced.
Any pre orders placed, such as at a trade show require a $100 deposit to
secure the order.
An estimated delivery time, will be provided, however this time may vary due
to circumstances beyond our control.
We will communicate should any delays occur.
If for any reason we need to cancel the production, the payment will be
refunded in full.
Copyright & Intellectual Material
All Jack by Sam product designs are the property of Jack by Sam.
All stockists are free to use our images for the purpose of promoting the
If you require professional high resolution images please contact us at