Shipping & Returns
We can ship our JACK goodies to you worldwide for FREE and all items come individually wrapped, ready for gifting!
All items are shipped via Australia Post within 1 to 3 business days of when the order was placed. Transit time can range from 1-5 business days depending on your location in Australia and up to 8 business days for International orders.
Free standard shipping: Orders under 500 grams
Returns & Exchanges
If for any reason you are not completely satisfied with an item, you may return it to us for exchange or a full refund less any shipping charges. Please contact us prior to returning any item. Returns must be delivered to us within 14 days of when the item(s) was received. Return shipment costs are the responsibility of the buyer. Returned goods must be delivered to us unused, in original packaging and in the condition they were received or may not be eligible for refund. For hygiene reasons we cannot offer you exchange or refund on earrings.
We cannot be held responsible for items damaged or lost in return shipment, therefore we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the item(s) or proof of received return delivery. Please allow 1 week from when we receive your return for it to be processed.
In cases of loss or breakage, repair, replacement or refund will be offered according to circumstances.
Head to our contact page for return or exchange requests.