Wholesale Terms and Conditions

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Terms and Conditions

All wholesale purchases from Jack by Sam are subject to the terms and conditions set out below. Please read them carefully before placing an order as purchasing from Jack by Sam, you indicate your understanding and agreement to being bound by these terms.

How to place an order

Wholesale orders will initially need to contact jackbysam@gmail.com via email. Upon review, Jack by Sam will then grant you access to a wholesale ordering portal where subsequent orders can be placed.

Minimum Orders

$300 minimum order excluding shipping for all wholesale orders with Jack by Sam.


Will be discussed with each stockist. First time stockists are required to pay in full prior to dispatch. Re ordering stockists can be extended to 7 day payment terms (from time of dispatch).

All orders over $1000 will require a 50% deposit prior to dispatch.

Invoices can be emailed and a hard copy included with delivery.

We accept credit card payments or bank deposits.


Approximate delivery date is advised upon order. Orders are normally dispatched between 1-2 weeks however after trade exhibitions or in the lead up to Christmas please allow up to 4-6 weeks. All orders are send via Express Post with a postage fee included in invoice.


All orders are final and cannot be canceled or changed once the invoice has been generated and payment has been received. Wholesale merchandise may not be returned or exchanged for change of mind. All our products are thoroughly checked before sending and packaged with care. However, in the unlikely event that you receive an item that is faulty or damaged please contact us within 48 hours from receipt of order at jackbysam@gmail.com.


Stockist agreements are issued on a per-postcode basis to ensure every Jack by Sam stockist has exclusive status for their store postcode. Jack by Sam must be notified in advance of any new location added to existing stockist agreements. To retain exclusive rights, the buyer needs to have placed wholesale purchases within the previous 3 months.


Wholesale prices will be provided in the wholesale ordering portal that will be communicated by Jack by Sam. All prices are shown in Australian dollars and are inclusive of GST.

RRP for each item are listed in the wholesale ordering portal. As a stockist you are free to set your own pricing, however we prefer that it is not set under our online prices unless the item is listed as on sale. We reserve the right to alter our wholesale and retail pricing at any time, unless already invoiced.

Pre Orders

Any pre orders placed, such as at a trade show require a $100 deposit to secure the order. An estimated delivery time, will be provided, however this time may vary due to circumstances beyond our control. We will communicate should any delays occur. If for any reason we need to cancel the production, the payment will be refunded in full.

Copyright & Intellectual Material

All Jack by Sam product designs are the property of Jack by Sam. All stockists are free to use our images for the purpose of promoting the range. If you require professional high resolution images please contact us at jackbysam@gmail.com.

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